Returns & Exchanges



Items that may NOT be returned or exchanged:

☀️ Used/worn skates

☀️ Custom boots (this includes custom colours, widths, sizes, etc)

☀️ Custom mounted boots

☀️ Custom skate packages (skates for which you have selected the components separately and had mounted)

☀️ Special order items

☀️ Non-stock items

☀️ Items that state in the product description that they may not be returned nor exchanged

☀️ Sale, clearance, and closeout items

☀️ Gift Certificates

☀️ If you are unsure if your purchase will be return-able please contact us in advance to find out



☀️ We will exchange items that do not fit properly, but they must be unworn and in brand-new condition, with all original packaging

☀️ The customer is responsible for all shipping charges

☀️ Any items returned not in perfect, new on-the-shelf condition will be returned to the customer at their expense

☀️ If you order the wrong size in a stock boot or skate, you are responsible for shipping

☀️ If we sent the wrong size - Let us know and we will cover the shipping cost and get you the right item, as soon as we receive the incorrect item from you



☀️ The customer is responsible for all shipping fees

☀️ Once we receive the item we will credit your card, minus the shipping costs



☀️ We will replace the damaged item, but we must receive the damaged item back before store credit, exchange, or refund is issued

☀️ Damage to packaging, minor factory defects or cosmetic defects are excluded from our damaged/defective merchandise policy

☀️ Email  for damaged product return instructions. Please DO NOT ship anything to us without first notifying us