Returns & Exchanges

RETURNS & EXCHANGES

The following items cannot be returned or exchanged:

  • Used or worn skates

  • Custom boots (including custom colours, widths, or sizes)

  • Custom-mounted boots

  • Custom skate packages (skates built from individually selected components)

  • Special order or non-stock items

  • Items noted in their description as final sale

  • Sale, clearance, or closeout items

  • Gift certificates

If you’re unsure whether your purchase is eligible for return or exchange, please contact us before ordering to confirm.

EXCHANGES

We’re happy to exchange items that don’t fit properly. To qualify, items must be unworn, in brand-new condition, and include all original packaging.

  • The customer is responsible for all shipping charges.

  • Items returned in less-than-new condition will be sent back to the customer at their expense.

  • If you ordered the wrong size in a stock boot or skate, you are responsible for shipping both ways.

  • If we sent the wrong size, let us know and we’ll cover the shipping cost and send the correct item as soon as we receive the incorrect one back.

RETURNS

  • Customers are responsible for all return shipping fees.

  • Once the item is received and inspected, we’ll issue a refund to your original payment method, minus shipping and any import fees.

 

DAMAGED OR DEFECTIVE MERCHANDISE

We’ll gladly replace any item that arrives damaged or defective. However, we must receive the damaged item before issuing store credit, an exchange, or a refund.

Please note:

  • Damage to packaging, minor factory imperfections, or cosmetic blemishes are not covered under this policy.

  • Contact des@sunshinerollers.ca for return instructions before sending anything back, please do not ship items without prior notice.

 

SHIPPING & IMPORT FEES

Once your order has shipped, you’ll receive a tracking number by email.

We use reliable carriers such as Canada Post, Purolator and UPS

Delivery timelines are as stated in the shipping information provided with your order.

International customers (including the USA) are responsible for any import duties, taxes, or customs fees that may apply. These charges are not included in your purchase and vary by country.

If you refuse to pay import fees and the package is returned to us:

  • Return shipping and any fees incurred (including customs/import fees) will be deducted from your refund.

  • If the total fees exceed the value of your order, a refund may not be possible.

Please check with your country’s customs office for more information about potential import charges before placing your order.

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